Live with it. Decide later.
30 calendar days from delivery. Full refund or an exchange for something else. We cover return shipping in the United States, no restocking fees, no fine-print clauses.
How it works — 4 steps
Email us
Send your order number to [email protected] with one line about what's not working. You don't have to justify it.
Prepaid UPS label
We email a prepaid return label within a few hours during business hours. Original packaging is ideal but not required.
Drop at any UPS counter
The moment it scans into the UPS system we initiate the refund.
Refund or exchange
Refunds: 3 to 5 business days back to your original card. Exchanges: we ship the replacement as soon as we receive your return scan.
The fine print (it's actually fine)
| Window | 30 calendar days from delivery |
|---|---|
| Condition | Hung-and-removed is fine. Installation damage gets partial refund. |
| Return shipping | Free in the US. International: buyer pays. |
| Refund speed | 3 to 5 business days after the UPS scan |
| Restocking fee | $0. Never. |
| Original packaging | Not required. |
Wrong bulb temperature?
If the only thing wrong is the color temperature (too cold, too warm, dimming behavior is off), email us before you start the return. About 80% of the time we can ship a free bulb pack at the temperature you actually wanted and you keep the fixture. Wrong bulb in a great fixture is the most common — and easiest — issue to undo.
Warranty on top of all of this
Every fixture carries a 1-year warranty on electrical components and a lifetime structural warranty on the body itself. If something fails in normal use we send a replacement at no cost — separately from this 30-day return window.
Ready to start a return or exchange?
One email to [email protected] — we'll handle the rest.
Start a return