Refunds, in plain language.
Full refund within 30 days of delivery. Return shipping covered in the U.S. The formal version of our return terms.
Our refund terms in one place, in plain language. If you’d rather see how the actual return process works step by step, that’s on the Returns & Exchanges page — this one is the formal version for your records.
Eligible for full refund
- Returned within 30 calendar days of delivery
- In original (or reasonably equivalent) condition — not damaged from installation
- Not a custom finish or special-order piece marked final sale on your order confirmation
Return shipping is on us within the United States. International return shipping is on the buyer.
Partial refunds
In limited cases we issue a partial refund (typically 70% of the item price) when a piece comes back with installation damage that requires us to refurbish before reselling. We document this with photos and email you before processing — you can opt to have the piece sent back to you instead at our cost.
How refunds are issued
Refunds go back to the original payment method. Once we initiate the refund (which happens the moment your return scans into UPS, not when we physically receive the box), it typically appears in 3 to 5 business days for credit cards and 5 to 10 business days for bank-issued debit cards. PayPal refunds are usually instant.
Shipping fee refunds
If you paid for expedited shipping, that fee is refundable only when the return is due to our error (wrong item shipped, defective on arrival). Buyer-preference returns get the item price back, not the original shipping upgrade fee. Free standard shipping has no refund attached either way.
Order cancellation before shipment
Email us within 12 hours of placing an order and we can almost always pull it before it leaves the warehouse — full refund within an hour. After it ships, treat it as a normal return.
Backorder cancellations
You can cancel any backordered item any time before it physically ships for a full refund. Tell us once it’s been a few weeks and you’re done waiting — that’s reasonable and we won’t push back.
Disputes & chargebacks
If something has gone sideways, please email [email protected] first. We almost always resolve issues faster than a chargeback can be filed, and we’d rather make it right than burn time on documentation either side has to dig up.