Questions About Us

Where are you located?

We’re based in Shenzhen, China, the creative capital of the world.

What warranty do I have on your products?

Our products are designed to ease your technical woes, not add to them. That’s why all of our products feature a standard 30-day return period. Reach out to [email protected] for help.

Can I call you with a question?

Yes, we welcome phone calls! You can reach us, from Monday – Friday 8 am – 5 pm PST.

Can I buy something in person at your office?

No. We’re exclusively an online retailer. You can buy Meiniao products on our website.


Where do you ship from?

Orders are processed and shipped from our warehouse in Hongkong, Monday – Friday, 8 am – 5 pm.

International orders are shipped to our international hub in Pennsylvania. From there, the package is sent to your destination.

How much is shipping?

We offer free standard shipping (1-2 Weeks) over one pieces.

Still, Have Questions?

Monday – Friday 8 am – 5 pm PST
[email protected]

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