Contact Us

We’re here to help. Get in touch with us by using the form below or giving us a call. You can also send an email to [email protected].

Office hours

USA: Mon-Fri, 9am – 5pm (PST)
Closed on weekends and holidays.


Q. What warranty do I have on your products?

A. All of our products feature a standard 30-day return period. You may also register for an extended warranty.

Q. Can I call you with a question?

A. Yes, welcome phone calls! You can reach us from 9 am to 5 pm, PST, Mon – Fri.


Nowmic is happy to offer free standard shipping (2-6 Weeks) on two or more products in the continental United States, and/or FPO. Expedited shipping methods are available at checkout. Orders are processed and shipped from our Hongkong warehouse Monday – Friday, 8 am – 5 pm.

International Duties and Taxes
Please note that all orders placed on ship from Hongkong. We offer standard shipping methods or air transportation, depending on your purchasing logistic service.

Nowmic is not responsible for and can offer no specific advice on import fees, duty, Customs, or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
-Items with obvious signs of use
-Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
-Any item that is returned more than 30 days after delivery

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