Real humans. Fast replies.
Most messages get a reply within a few hours on business days, Monday through Friday. A real person reads every email — no chatbot, no ticket queue.
Email us
Order help, returns, sizing advice, trade applications, press, partnerships — anything. Put your order number in the subject line if you have one.
Order & returns
Already ordered? Email us with your order number for tracking, changes, or a prepaid return label. Free standard shipping and 30-day returns on every fixture.
Mailing address
nowmic
11800 Big John St. Unit C
Houston, TX 77038
United States
This is our business and returns address — we don't run a walk-in showroom. For returns, please use the prepaid label we email you rather than shipping to this address unannounced.
Common questions, fast answers
Where's my order?
Tracking link is in your shipping confirmation email. If it's been more than 24 hours since you ordered and you haven't seen anything, check spam — then email [email protected] with your order number.
I want to return or exchange a fixture.
30 days from delivery — we cover return shipping in the US. Full details on the Returns page — or just email us.
What size pendant should I get?
Quick rule: fixture diameter ≈ 1/2 to 2/3 of the table's shorter dimension. So a 36" wide table wants an 18"–24" pendant. More guidance on the FAQs page.
Trade / designer pricing?
An additional discount for verified interior designers, architects, and licensed contractors. Email us with your resale certificate or AIA/ASID number and we'll set up an account inside a business day.